Sumantri, Sumantri, Bayu Wahyudi, and Kahar Mulyani. “EXAMINING THE IMPACT OF PEOPLE, PROCESS, AND PHYSICAL EVIDENCE ON OUTPATIENT REVISIT INTENTION IN A PRIVATE HOSPITAL RADIOLOGY DEPARTMENT: THE MEDIATING EFFECT OF WORD-OF-MOUTH MARKETING”. JURNAL EKONOMI KREATIF DAN MANAJEMEN BISNIS DIGITAL 3, no. 4 (June 21, 2025): 650-664. Accessed August 21, 2025. https://transpublika.co.id/ojs/index.php/JEKOMBITAL/article/view/945.