PENGARUH WORK-LIFE BALANCE, PENGEMBANGAN KARIR, DAN KOMPENSASI TERHADAP TURNOVER INTENTION PADA GENERASI Z DI E-COMMERCE
Abstract
The aims this study is to analyze the effect of work-life balance, career development, and compensation on turnover intention in Generation Z in e-commerce marketplace companies in Jabodetabek. This study uses a quantitative method, where primary data is collected through online questionnaires from 161 generation Z employees in Jabodetabek e-commerce companies. The data were analyzed using smartPLS 4.1.0.2 to test the research hypotheses. Based on the analysis, it was found that work-life balance and career development have a negative and significant effect on turnover intention of Generation Z employees in Jabodetabek e-commerce companies. Meanwhile, compensation has a negative but insignificant effect on the turnover intention of Generation Z employees in the same company. However, this research model does not explain well and has weak predictive ability on turnover intention (R²=0.131, Q²=0.073), so it needs to be tested further with a larger population and additional independent variables. This study can help the management of e-commerce marketplace companies to continue to evaluate compensation, improve career development programs, and offer work flexibility to increase the loyalty of generation Z employees.
Downloads
References
Adiputra, I. G., & Milleny, N. (2024). Effect of Career Development and Workload on Turnover intention with Job Satisfaction as an Intervening Variable. International Journal of Economics, Business and Management Research, 8(1), 81-97.
Antara. (2015). Indonesia Will Become the Largest Digital Economy Player in Southeast Asia. Communication and Information accessed on October 20, 2019, https://www.kominfo.go.id/content/detail/6441/indonesia-akan-jadi-pemain-ekonomi-digital-terbesar-diasia-tenggara/0/berita_satker.
Athfalia, A. B., & Attiq, K. (2024). Analisis Turnover intention Gen Z Ditinjau dari Job Insecurity dan Work Overload: Studi Pada Karyawan Generasi Z di Kota Semarang. UJoST-Universal Journal of Science and Technology, 3(1), 88-100.
Azmi, M., Hanafi, A., & Adam, M. (2021). Mediating role of job satisfaction in the effect of work-life balance and work passion on turnover intention. Junior Scientific Researcher, 7(1), 33-48.
Ayuningtyas, F., & Nugraha, H. S. (2018). Pengaruh Kompensasi dan Job Insecurity Terhadap Turnover intention Pada Buruh di Kabupaten Kudus (Studi Kasus Pada PT. Pura Barutama Unit Offset Divisi Produksi). Jurnal Administrasi Bisnis, 7(1), 32-37.
Baldonado, A. M. (2018). Leadership and gen Z: motivating gen Z workers and their impact to the future. International Journal of Managerial Studies and Research, 6(1), 56-60.
Bencsik, A., Horváth-Csikós, G., & Juhász, T. (2016). Y and Z Generations at Workplaces. Journal of competitiveness, 8(3).
Brahmannanda, S., & Dewi, I. G. A. M. D. (2020). Work Insecurity and Compensation on Turnover intention Mediated by The Job Satisfaction of Employees. International Research Journal of Management, IT & Social Sciences, 7(5), 89–98. https://doi.org/doi.org/10.21744/irjmis.v7n5.974
Clinten, B. (2019, February 14). Gen Z Indonesia Punya Minat Tinggi untuk Berkarir di Bidang Teknologi. Tekno Kompas. Retrieved February 28, 2024, from https://tekno.kompas.com/read/2019/02/14/19530017/gen-z-indonesia-punya-minat-tinggi-untuk-berkarir-di-bidang-teknologi
Deloitte (2022). The Deloitte Global 2022 Gen Z & Millennial Survey. Retrieved March 28, 2024, from https://www2.deloitte.com/global/en/pages/about-deloitte/articles/genzmillennialsurvey.html
Dewi, R. S., & Nurhayati, M. (2021). The Effect of Career Development on Turnover intention with Job Satisfaction and Organizational Commitment as Mediators, Study at PT Control Systems Arena Para Nusa. European Journal of Business and Management Research, 6(4), 11–18. https://doi.org/10.24018/ejbmr.2021.6.4.918
Dwidienawati, D., & Gandasari, D. (2018). Understanding Indonesia’s generation Z. International Journal of Engineering & Technology, 7(3), 245-253.
Dyastuti, I. S., & Sarsono. (2020). Pengembangan Karir Dan Intensi Turnover Karyawan Millenial Di Pt Tey Yogyakarta. Syntax Idea, 2(6), 87–93.
Firdaus, A. (2017). Faktor-Faktor Yang Mempengaruhi Turnover intention (Studi Pada Karyawan Perusahaan Jasa Multi Finance Di Kota Jambi). EKONOMIS : Journal of Economics and Business, 1(1), 1–9.
Gomez, K., Mawhinney, T. & Kimberly, B. (2018) ‘Welcome to generation z’, NEW, p. 2. Retrieved February 26, 2024 https://www2.deloitte.com/content/dam/Deloitte/us/Documents/consumerbusiness/welcome-to-gen-z.pdf.
Gutmann, P. (2016). Tackling trends in turnover. Frankfurt, Germany: Mercer Webcast Series.
Hanifah & Wardono, P. (2020). Identifikasi faktor pembentuk perilaku pencari kerja generasi Z di Indonesia. Jurnal Aplikasi Bisnis dan Manajemen (JABM), 6(3), 628-628.
Herliana, N. F., Handaru, A. W., & Parimita, W. (2021). The Effect of Job Satisfaction and Work-life balance on Employee Turnover intention in Real Estate Industry. Jurnal Dinamika Manajemen Dan Bisnis, 4(2), 45-68.
Herminda, H., Hadari, I. R., & Muksin, A. (2024). Efforts to Build Employee Loyalty of E-commerce Companies. Dinasti International Journal of Management Science, 5(3), 506-511.
Husainah, N., Hafindar, S., & Limakrisna, N. (2022). Determinants of self-efficacy to generation Z job satisfaction. Journal of Positive School Psychology, 6(5), 850-860.
Ikhsan, U., & Hati, S. W. (2020). Analisis Faktor-faktor yang Mempengaruhi turnover intention karyawan di PT. ABC Batam. Journal of Applied Business Administration, 4(1), 23-30.
Iorgulescu, M. C. (2016). Generation Z and its perception of work. Cross-Cultural Management Journal, 18(01), 47-54.
Irawan, I. A. W., & Komara, E. (2020). The Influence of Financial Compensation and Career Development Mediated Through Employee Engagement Toward Turnover intention of Millennial Employees of XYZ Grup. Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and Banking), 6(2), 75-89.
Irvan, A., & Putra, D. (2020). Pengaruh Pengembangan Karier Terhadap Intensi Turnover di PT Benua Penta Global Medan. Insight: Jurnal Pemikiran Dan Penelitian Psikologi, 16(1), 174-187.
Jaharuddin, N. S., & Zainol, L. N. (2019). The Impact of Work-life balance on Job Engagement and Turnover intention. The South East Asian Journal of Management, 13(1), 106–118.
Kartika, A. (2022). Pengaruh Work-life balance Dan Pengembangan Karir Terhadap Turnover intention Dengan Kepuasan Kerja Sebagai Variabel Intervening (Studi Kasus Pada Karyawan PT. GOS Indoraya) (Bachelor's thesis).
Kartika, R., & Gunawan, A. W. (2022). Pengaruh Transformational Leadership Terhadap Turnover intention Generasi Z Melalui Internal Communication Dan Employee Engagement. Journal Transformation of Mandalika, 3(2), 121-141.
Kementerian Komunikasi dan Informatika Republik Indonesia. (2021, January 24). Kementerian Komunikasi dan Informatika. Kementerian Komunikasi dan Informatika. Retrieved February 26, 2024, from https://www.kominfo.go.id/content/detail/33004/angkatan-kerja-produktif-melimpah/0/artikel.
Lever. (2022). 2022 Great Resignation: The State of Internal Mobility and Employee Retention Report. Lever.co. Retrieved February 28, 2024, from https://www.lever.co/wp-content/uploads/2022/02/Lever_Great-Resignation-Report_2022.pdf
Lidwina, A. (2021, June 4). Penggunaan E-commerce Indonesia Tertinggi di Dunia. Databoks. Retrieved April 16, 2024, from https://databoks.katadata.co.id/datapublish/2021/06/04/penggunaan-e-commerce-indonesia-tertinggi-di-dunia
Mora, L., Hakim, A. R., & Simatupang, M. (2022). Pengaruh kompensasi, employee engagement terhadap turnover intention dengan kepuasan kerja karyawan sebagai variabel intervening. PSYCHOPEDIA: Jurnal Psikologi Universitas Buana Perjuangan Karawang, 7(2), 27-36.
Olivia, S. G. C., Suseno, Y. D., & Sriwidodo, U. (2020). Pengaruh Pengembangan Karir Dan Kompensasi Terhadap Turnover intention Dengan Kepuasan Kerja Sebagai Variabel Intervening Pada PD. BPR BKK Boyolali. Adi Widya : Jurnal Pengabdian Masyarakat, 4(2), 9-24.
Parmanasari, E., & Suryani, E. (2018). Pengaruh Kompensasi Finansial Dan Pengembangan Karir Terhadap Turnover intention Dengan Kepuasan Kerja Sebagai Variabel Intervening (Studi Pada Karyawan Human Resources Departement PT Pratama Abadi Industri, Tangerang–Banten). Tirtayasa EKONOMIKA, 13(1).
Paulus, E., & Tj Winoto, H. (2015). Pengaruh Kompensasi Dan Kepuasan Kerja Terhadap Turnover intention Karyawan (Studi Kasus Pada PT. Multi Abadi Sejahtera). Jurnal Ilmiah Manajemen Bisnis, 15(2), 81–97.
Pradana, A., & Salehudin, I. (2015). Work overload and turnover intention of junior auditors in greater Jakarta, Indonesia. The South East Asian Journal of Management, 9(2), 108-124.
Prasetyaningtyas, S., Natalia, C., & Utami, T. (2022). Factors Affecting Gen Z Work Performance: Case Study From E-commerce Industry in Jabodetabek. Jurnal Aplikasi Bisnis dan Manajemen (JABM), 8(1), 12-12
Prasetio, A. P., Azis, E., & Anggadwita, G. (2019). Exploring Compensation Satisfaction to Enhance Motivation and Reduce Turnover intention Among Employee of Private Bottled Water Company in Indonesia. Jurnal Bisnis dan Manajemen, 20(1), 32-4.
Prasmana, V. J., & Ariyanto, E. (2020). Analyze the Effect of Work Satisfaction and Work Environment on Employee Turnover intention at Ecommerce Industry. IOSR Journal Of Humanities And Social Science (IOSR-JHSS), 25(8), 58-65.
Putra, D. M. B. A., & Mujiati, N. W. (2019). Peran Kepuasan Kerja Dalam Memediasi Pengaruh Stres Kerja Dan Motivasi Kerja Terhadap Turnover intention. E-Jurnal Manajemen Universitas Udayana, 8(7), 4045–4072.
Putra, Y. S. (2018). Perbedaan psychological capital pada karyawan generasi y dan z serta pengaruhnya terhadap komitmen organisasi. Magisma: Jurnal Ilmiah Ekonomi dan Bisnis, 6(2), 1-12.
Putri, A. R. Y., Fajri, M. D. J., & Dasmadi, D. (2023). Penerapan Empowering Leadership Terhadap Turnover intention Pada Generasi Z. Jurnal Cahaya Mandalika ISSN 2721-4796 (online), 4(3), 1374-1380.
Rony, Z. T., & Jelita, D. (2023). PENGARUH PENGEMBANGAN KARIER DAN PELATIHAN KERJA TERHADAP TURNOVER INTENTION PEGAWAI. Jurnal Akuntansi dan Pajak, 24(1), 1-10.
Saklit, I. W. (2017). Pengaruh Gaya Kepemimpinan Dan Pengembangan Karir Terhadap Intensi Turnover: Kepuasan Kerja Sebagai Mediator. Jurnal Manajemen, 21(3), 472.
Sandhya, T., Ritu, B. (2017). Aspirations & Wants of Generation Z- A Study on the Work Force of the Future. International Conference on Technology and Business Management, 10(12).
Schroth, H. (2019). Are you ready for Gen Z in the workplace?. California Management Review, 61(3), 5-18.
Sholihin, R., Hadiyati, E., & Priyatna, N. M. (2023). Pengaruh Kompensasi Dan Komitmen Organisasi Terhadap Turnover intention Dengan Kepuasan Kerja Sebagai Variabel Mediasi (Studi Pada Rumah Sakit Rizani Paiton Probolinggo). Ar-Ribhu: Jurnal Manajemen dan Keuangan Syariah, 4(2), 179-190.
Statista. (2023, May 2). Indonesia: population breakdown by generation. Statista. Retrieved February 28, 2024, from https://www.statista.com/statistics/1220642/indonesia-share-of-population-by-generation/
Stillman, D., & Stillman, J. (2018). Generasi Z: Memahami Karakter Generasi Baru Yang Akan Mengubah Dunia Kerja, terj. Lina Jusuf,(Jakarta: Gramedia, 2018).
Suyono, J., Eliyana, A., & Ratmawati, D. (2020). The nightmare of turnover intention for companies in Indonesia. Opcion, 36(91), 871–888.
Wicaksono, R. S. (2020). Work engagement sebagai prediktor turnover intention pada karyawan generasi millennial di pt tri-wall indonesia. Acta Psychologia, 2(1), 55-62.
Wilson, J. (2023, April 26). Are 6 in 10 workers really planning to leave their jobs? Human Resources Director. Retrieved March 28, 2024, from https://www.hcamag.com/us/specialization/recruitment/are-6-in-10-workers-really-planning-to-leave-their-jobs/443966
Zaenudin, P. A. (2022) The effect of work life balance practices, person job fit, work engagement towards turnover intention to employees of software engineer in ecommerce companies. Bachelor Thesis, Universitas Trisakti.
Zahari, A. E., Supriyati, Y., & Santoso, B. (2020, May). The Influence of Compensation and Career Development Mediated Through Employee Engagement Toward Turnover intention of The Permanent Officers Employees at The Head Office of PT Bank Syariah Mandiri. In Journal of International Conference Proceedings, 3(1), 22-40.
Zahranabella, Almira (2023) The Influence of Social Media Information in Employer Branding of ESG-Based Startup Companies (Aruna dan Waste4Change) on The Perception of Generation Z. Bachelor Thesis, Universitas Multimedia Nusantara.
Zahra, S. A., Gedajlovic, E., Neubaum, D. O., & Shulman, J. M. (2018). A typology of social entrepreneurs: Motives, search processes and ethical challenges. Journal of business venturing, 24(5), 519-532.
Wilson, J. (2023, April 26). Are 6 in 10 workers really planning to leave their jobs? Human Resources Director. Retrieved March 28, 2024, from https://www.hcamag.com/us/specialization/recruitment/are-6-in-10-workers-really-planning-to-leave-their-jobs/443966.
Copyright (c) 2024 Sherly Irawati, Yohana F. C. P. Meilani
This work is licensed under a Creative Commons Attribution 4.0 International License.