ANALIS PENGUKURAN KINERJA RSUD DR. PIRNGADI DENGAN METODE BALANCE SCORECARD
Keywords:
Balanced Scorecard, Public Health Unit, Health Service
Abstract
Each Public Health Unit used to measure its performance in order to improve services to customers, employees, communities, and stakeholders. The next step is the development of a performance measurement system using the Balanced Scorecard approach to develop the hospital in achieving its strategic vision and mission goals. Performance indicators are identified and adjusted according to the availability of information that has been collected through the interviewees. The purpose of this study was to determine the implementation of the Balance Score Card regarding the performance measurement system in the Public Health Unit. In this study, 25 questionnaires were sent to health services at RSUD Dr. Pinardi.
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References
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Campbell J, Quincy C, Osserman J, Pedersen OK. Coding In-depth Semi Structured Interviews: Problems of Unitization and Intercoder Reliability and Agreement. Sociological Methods Res. 42(3), pp 294-320. 2013
Irayanti. (2015). Analisis pengukuran kinerja rumah sakit dengan metode balanced scorecard (Studi kasus di RSUP DR M Djamil Padang). Tesis. Program Pascasarjana Universitas Andalas.
Kaplan, R. S. (2010). Conceptual Foundations of the Balanced Scorecard. In Handbooks of Management Accounting Research (Vol. 3). Elsevier. https://doi.org/10.1016/S1751-3243(07)03003- 9
Kaplan, R. S., Kaplan, R. S., & Mcmillan, D. (2020). Updating the Balanced Scorecard for Triple Bottom Line Strategies. Working Paper (No. 21–028).
Kasun, R. N. A., & Hidayah, N. (2021). Literature Review : Application of Hospital Performance Analysis with Balanced Scorecard ( BSC ) in Various Developing Countries , Especially in Southeast Asia. Proceedings of International Conference on Healthcare Facilities, 28–35.
Larashati, C. (2016). Analisis Pengukuran Kinerja Pada Badan Layanan Umum dengan Metode Balanced Scorecard (Studi Pada Rumah Sakit Umum Daerah Pamekasan). Makro, Jurnal Manajemen Dan Kewirausahaan, 1(01), 37–60.
Li C, Yu C. Performance evaluation of public non-prot hospitals using a BP articial neural network: the case of Hubei Province in China. International journal of environmental research and public health. 2013;10(8):3619-33.
Mahmudi. (2015). Manajemen kinerja sektor publik (Edisi ke 3). Yogyakarta: STIM YKPN.
Mukarom, Z., & Laksana, M. W. (2015). Manajemen Pelayanan Publik (1st ed.). Bandung: Pustaka Setia.
Mulyadi. (2014). Sistem Terpadu Pengelolaan Kinerja Personal Berbasis Balanced Scorecard. Yogyakarta: Sekolah Tinggi Ilmu Manajemen YKPN.
Mulyadi. (2014). Balance Scorecard Sebagai Inti Sistem Manajemen Strategik. Jakarta : Prima Nusantara Manajemen.
Mulyadi. (2018). Balanced scorecard: alat manajemen kontemporer untuk pelipatganda kinerja keuangan perusahaan. Jakarja: Salemba Empat.
Sofia, W. (2019). Analisa Kinerja Rumah Sakit Islam Ibnu Sina Simpang Empat Pasaman Barat dengan model Balance Scorecard. Tesis. Program Pascasarjana Universitas Andalas
Sugiyono. (2017). Metode Penelitian Kuantitatif, Kualitatif dan R&D. Bandung: Alfabeta.
Shukri NFM, Ramli A. Organizational Structure and Performances of Responsible Malaysian Healthcare Providers: A Balanced Scorecard Perspective. Procedia Economics and Finance. 2015;28:202-12
Widarjo, W. (2018). Hubungan Antara Strategi, Sistem Pengendalian Manajemen dan Sistem Pengukuran Kinerja: Sebuah Studi Literatur. Jurnal Riset Manajemen Dan Akuntansi, 9(1), 37–50.
Yulita, M. K. I. (2019). Pengukuran Kinerja Rumah Sakit Dr. Saiful Anwar dengan Metode Balanced Scorecard. Tesis. Universitas Muhammadiyah Malang.
Published
2024-01-22
How to Cite
Abidah, R. (2024). ANALIS PENGUKURAN KINERJA RSUD DR. PIRNGADI DENGAN METODE BALANCE SCORECARD. TRANSEKONOMIKA: AKUNTANSI, BISNIS DAN KEUANGAN, 3(6), 997-1008. https://doi.org/10.55047/transekonomika.v3i6.576
Section
Articles
Copyright (c) 2024 Rahmah Abidah
This work is licensed under a Creative Commons Attribution 4.0 International License.
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